Frequently Asked Questions
New customers often have the same questions and concerns. Here are questions and answers to the things we hear most often.
Q: How do I place an order?
You may call (512-454-5203), or fax (512-454-7874) your order. You may also submit your order online using our Contact Us form. For instructions on how to email your art files please contact us. A 50% deposit is required on all orders with the balance due when the order is delivered or picked up at our office. The balance is due on orders shipped directly to you from the factory when the artwork is approved for production.
Q: What additional charges could I incur when I place an order?
The price you see is the “per unit price”. Additional charges may include, but not limited to: art preparation charges, rush service charges, set-up or screen charges, PMS matching charges, multiple color run charges, “below minimum charges, shipping charges and overrun charges. All products are shipped FOB factory. Shipping will be prepaid and added to your invoice.
Q: What are your lead times?
Lead times vary by factory, but usually are 5 to 10 days for production after art/proof approval. In addition to the production time, approximately 3 days should be allowed for proof approval and 3 to 4 days for shipping.
Q: What type of artwork do I need to submit?
Vector art is required; the format is adobe illustrator .ai or .eps
Fonts should be converted to outlines or curves for compatibility, enabling the art file to be read exactly as it is sent.
Q: Will I be able to see what the finished product will look like before it goes to production?
Yes, a proof will be prepared for your approval prior to production and sent to you via e-mail. The exception to this is where the lead time is too short for proofing and the customer requests the work proceed without proofing and accepts full responsibility.
Q: Will my finished order look exactly like the proof?
The proof will be very close to the finished product when provided via e-mail. The appearance may be slightly altered due to how our customer’s programs receive artwork and reproduce it for viewing. The process of converting pms/pantone colors by different graphic programs and even monitors along with their various settings can create variations in actual colors.
Why do you require vector to raster artwork, and what is the difference between the two?
Vector artwork can be sized without distortion and offers the ability to edit or change during the layout process. Vector art are individual objects made up of precise lines and arcs stored as vector coordinates. Vector files can be dimensionally enlarged or reduced without distortion. Raster images can only be sized and are made of pixels, like a photo or picture. Content changes cannot be made and increasing the size usually leads to distortion unless the image is actual size with a high resolution, 300 dpi (dots per inch).
Can you convert my raster images to vector files?
Yes, an additional art charge will be incurred and will require additional preparation time for production usually 2 days including customer’s approval.
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Are there additional charges for printing in more than 1 color or location?
Yes, most of our items are priced with a 1 color imprint in 1 location and list the additional charges for multiple colors. Multiple color or full color imprint is available on most products with additional set-up and color run charges.
What is the minimum order?
Minimum order quantities vary by factory and are usually listed with the catalog information and bracket pricing for each item.Minimum order quantities vary by factory and are usually listed with the catalog information and bracket pricing for each item.
Some of the terminology used in the catalogs is confusing. Can you define the meaning of some of these terms?